Key-person risk
One person holds the payroll calendar, the benefits renewals, and every undocumented exception. When they take leave or resign, the function stops and the knowledge leaves with them.
Embedded Operations
We take the whole department.
A senior-led team that owns payroll, payroll tax, HR and benefits, and customer support end to end — embedded in your business, accountable for the outcomes, and reporting on them every week.
- 8 seconds
- average hold time after transforming a client's customer support operation, without sacrificing first-contact resolution
- 87
- Net Promoter Score sustained in a department we run end to end
- 4.9 star
- consistent customer satisfaction rating across the support operation we own
- $50M+
- in operational and revenue impact delivered through embedded payroll, HR, and support teams
Aggregate figures across engagements. Client identities and commercial terms withheld by policy.
When a department outgrows improvisation
The function is too big to run informally and too operational to run yourself.
There is a stage every growing company reaches where payroll, HR and benefits, or customer support stops being something a capable generalist can absorb. The work is daily, the compliance exposure is real, and the leadership time it consumes is the time that should be going into the business. Hiring a full department solves it eventually — at the cost of recruiting, management layers, and eighteen months.
Compliance drift
Filings, registrations, and benefits notices quietly fall behind as the company adds states, entities, and headcount. Nobody notices until a notice arrives or an audit opens.
Service quality that erodes with volume
Support queues, employee questions, and payroll corrections all degrade the same way — slowly, then all at once — as volume grows faster than the team behind it.
Management bandwidth spent on operations
Founders and finance leaders end up supervising the day-to-day of a department they never intended to run, instead of the work only they can do.
Our architecture
Map it, design it, embed the team, own the number.
We take over departments on a defined runway, with a senior operator accountable for the transition from the first day. Nothing is handed over until the process behind it is documented and the metrics are agreed.
01
Map the function
Document how the work actually runs today — volumes, systems, calendars, exceptions, and the undocumented knowledge sitting with one or two people.
02
Design the operating model
Define the target service levels, the staffing shape behind them, the escalation path, and the controls that keep compliance from drifting.
03
Embed the team
Stand up the team inside your tools and your calendar, on your brand where the work is customer-facing. Transition in stages so nothing goes dark.
04
Own the outcome
Report on the agreed metrics every week, hold the service levels, and keep improving the operation rather than merely staffing it.
Outsourcing gives you people. A partnership gives you the function — the process, the coverage, the compliance calendar, and one person accountable for the result.
Murphy Collective
Embedded Operations Practice
What you receive
A department that runs — and a partner accountable for it.
Every engagement produces the documentation, coverage, and reporting that make the function durable rather than dependent on any one person, ours or yours.
- A named senior operator accountable for the department and its service levels
- Documented process playbooks for every recurring task, exception, and escalation
- Cross-trained coverage so vacations, illness, and turnover never stop the work
- A compliance calendar with filings, registrations, and renewals tracked to their deadlines
- Weekly reporting on the metrics that define the function's performance
- Embedded or white-label delivery — the team works in your tools, and on your brand where it faces your customers
Tell us which department is costing you the most time.
We'll come back with how we would run it, what it would take to transition, and the metrics we would hold ourselves to.